Many Internet applications are targeted towards a very heterogeneous group of users. The intention of a bookseller with his shop application is to be open and accessible to every user able and willing to spend money. This also means that only few general statements can be made with any certainity about the user’s expectations, his education, his computer knowledge and many other factors relevant for the design of screens and business processes. The result of this is the quality requirement that the look and feel of the Internet application be as intuitive and generally understandable as possible. In contrast to cassical application development, it cannot be assumed for Internet applications that idiosyncratic or otherwise unusual features in the functionality or the interface can be compensated by user training, manuals or help texts. The importance of this quality requirement therefore becomes corespondingly greater.

Read more:  QA Internet Applications

Usability